Limits you set yourself

Responsible gambling with Vulkanvegas Casino

Play only from 18, and every account holds deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a limit

Licensed operatorGaming Control Board Curaçao license OGL/2008/7624/472, audited by GLI and BMM Testlabs

Before you next log in

Safety first, not after a bad night

It settles the basics people ask about first, so a limit or a helpline is easy to find.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2008/7624/472

Helpline0800 654 655

Limit questions[email protected]

Five account tools

Controls that keep the evening inside your means

You will know where each control sits and which one fits the moment you are in.

Cap what goes in

This one caps how much you can put in over a chosen period, so the money is decided before play rather than after a loss.

What stops a bad night?

A loss limit stops play once losses reach the figure you chose, which keeps one poor session from growing into three.

Knowing how long you have played

Reminders appear while you play and tell you how long you have been at the table, useful when a session quietly stretches on.

A pause after a rough week

A cooling-off period steps you away from the account for a while, a sensible choice when you want distance before deciding anything further.

Choose self-exclusion

Self-exclusion closes access entirely, a firmer decision than a pause for anyone who has found limits too easy to undo.

Minutes before play

How long does a limit take to set?

Our way is plain: decide the figure yourself, early, and let the account hold you to it.

Find your profile menu

Open your profile from the account menu and look for the limits or responsible play area before you start playing.

Which control fits?

Pick the control you want, whether that is a cap on deposits, a limit on losses or a reminder about time.

Daily or monthly?

Set your figure and choose whether it applies per day, week or month, picking a period you can keep.

Set, saved, shown

Save the change, then reopen the section to confirm the limit appears as you set it, not lower or higher.

Three places

When the fun has gone quiet

The moment a session stops feeling light, these free services are open to you and your family.

Gambling Helpline Aotearoa

One free helpline for anyone worried about their own gambling or a family member's, answered around the clock and kept confidential, including by text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support run through 18 clinics nationwide, with a freephone, a text line and weekday daytime hours for players and their families. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is a Health New Zealand information site where players and their families can read about signs of harm, find practical tips and locate local support. safergambling.org.nz

Signals that play has turned heavy

Halfway through an evening you might notice the stakes climbing and the room going quiet. Catching that early matters, because a limit set then, or a pause, is the simplest first step.

None of these is a score or a test, only something you may recognise.

Chasing a loss you already booked
Hiding how much you deposited
Borrowing money for another session
Playing past the time you planned
Feeling flat when the screen is off
Promising yourself it stops tonight
Snapping at family who interrupt play

When a young player asks to join

Certainty about each player. At registration, the legal age is 18+ and proof of identity is asked for before the account goes live. Before a first withdrawal, those documents are checked once more.

Blocked before the handover. On any shared device, a parental control setting can block gambling sites before anyone opens them. When a new phone arrives, set the same block first, then hand it over.

When worry replaces trust. Over a quiet talk, a friend can describe what they have seen without blame. At any hour, the Gambling Helpline Aotearoa takes that call and talks it through with the family.

Choose between a pause and a closure

Step away for a few days. Late on a hard evening you can open your account settings and switch on a short pause for hours or days; it locks the account for the length you pick and play stays closed until that stretch ends.

Months with play shut. A longer step is self-exclusion in your own account: you choose a stretch of months, play stays shut for all of it, and the decision cannot be undone early, so the door stays closed even on a better day.

A clear way to stop. New Zealand has no national self-exclusion register, so the account is where you close play off yourself; if you show signs of problem gambling, the operator must exclude you from all its platforms for up to 2 years, and the helpline can talk it through with you.

Five questions

Limits, pauses and exclusion explained

Since 2008 we have answered these plainly, in the same words our support team uses.

Does excluding myself here block me at other casinos too?+

No. New Zealand has no national self-exclusion register, so an exclusion placed here applies to your Vulkanvegas Casino account and our platforms only. If you want to be blocked elsewhere, each operator must be asked directly. Our support team can point you to the services listed on this page.

Why does the casino need proof of age before I can play?+

Only players aged 18 or over may hold an account, and we must verify identity and age before activation. That means no play, no deposit and no bonus until the check is complete. Verification usually takes about 19 hours.

Where do I change a limit once it is already on?+

The same place you set it: the limit section of your account. Open the profile menu and adjust the figure. Your new cap is then saved against your account, and you can check it at any time.

Can I put a deposit limit on from my phone?+

Yes. The mobile version of the site has the same account section as the desktop, so the limit tools sit in the same place. You can set a cap, a session reminder or a cooling-off period without switching devices.

Can my self-exclusion be lifted before it runs out?+

No. A self-exclusion lasts for the whole period you chose and is not shortened at your request. That is what makes it useful: it holds even on a day when you feel differently. When the period ends, the account stays closed unless you ask for it to be reopened.