RegulatorGaming Control Board Curaçao, OGL/2008/7624/472
Get Help
Gambling supportProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-sector Exclusion Programme
Before You Message
Direct Answers To Common Support Questions
Read this when you want a straight answer without opening a chat or waiting on a reply.
trustCan I get a copy of my personal data from you?+
Yes. Ask the privacy desk for a copy of everything held about you, or ask for the account details to be deleted. Requests go to [email protected] and are handled against your verified identity, so keep your documents current. Note that records tied to a legal obligation may be kept after deletion.
trustCan I get my account verified in under a day?+
Yes, usually within nineteen hours of sending all three document types. Identity, address and payment method checks run in parallel once the files are readable. Incomplete or blurred scans restart the clock, so send clear photos full-frame.
trustDo I need to complain to get a bad reply fixed?+
Do I need to escalate when the first reply misses the point? Yes, and the order matters. Reply on the same thread and say what was not resolved, then send it to [email protected] if a second exchange still falls short. Unresolved disputes go to the Gaming Control Board Curaçao afterwards.
trustWhat happens when support is needed at night or at weekends?+
What happens when something breaks at 3am on a Sunday? Live chat and the phone line both run around the clock, seven days a week, with typical answers in five minutes and one minute. New Zealand time is the reference, so no one is asleep on your account.
trustWhat if I need proof of the license to raise a dispute?+
What if I want to check who stands behind the site? Look for Vulkanvegas Casino N.V., company number 958600, licensed by the Gaming Control Board Curaçao under OGL/2008/7624/472 and registered at Schottegatweg Oost, Willemstad. Those details identify the operator on any legal complaint.
trustDo I need to speak English to get support help?+
Do I need to write in English to be understood? No. Support also answers in German, Finnish, Norwegian and Polish, and the English desk is the one staffed for New Zealand hours. Pick whichever language you think clearest and stay in that thread.
Already Know Your Issue
Correct Address First Time, Not Third
Our desks are split by topic, so the right address saves you from being passed around.
Support resolves faster when your first message already carries the details below.
Your registered e-mail address
Account or player ID number
Screenshot of the error or bet
Transaction reference and NZ dollar amount
Short timeline of what happened
Vulkanvegas Casino Complaint Route
When The First Answer Leaves You Unconvinced
Read this block when a standard reply has not settled your case and you want it reviewed.
Where The Chain Starts
Start by writing to [email protected] with your player ID, dates and the outcome you expect. Keep the thread intact so nothing gets lost in translation.
Your Review In Writing
A handler reviews the exchange and replies in writing, usually within the e-mail response window. Answer any follow-up questions directly rather than opening a second thread.
Vulkanvegas Casino Senior Review
Vulkanvegas Casino escalates the file to a senior team when you ask for it in that same thread. You receive their reasoning in writing, and that decision is what you cite later.
Licence Number To Quote
If the outcome still fails you, take your case to the Gaming Control Board Curaçao and quote licence OGL/2008/7624/472. The file and the licence number are what they need to look at it.
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