Withdrawal on hold

Get your Vulkanvegas Casino account verification done

Licensed casinos must know who they pay, so identity checks here usually finish inside 19 hours.

Start verification

Licensed operatorGaming Control Board Curaçao license OGL/2008/7624/472, audited by GLI and BMM Testlabs

Check pending

Read the six lines below

You will know who runs the check, what it costs you in time and where to write.

Who checks

Vulkanvegas Casino N.V.

Regulator and licence

Gaming Control Board Curaçao, OGL/2008/7624/472

Typical duration

19 hours

Deadline

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Upload time

Upload once and get it right

You will have four uploads checked against the same short list our reviewers use.

All four corners visible

Photograph the photo page of your passport or the front of your ID card in daylight. Check that all four corners sit inside the frame and that no glare hides the text.

Screenshot beats a crop?

Grab a recent bill or bank statement with your full name and home address showing. Screenshot the whole page rather than cropping it, because a cut edge is the usual reason a copy comes back.

Hide the middle digits

Show that the card or wallet is yours: cover the middle digits and the security code, then photograph the rest. Keep your name and the last four digits readable.

One follow-up, no more

Sit tight while the team works through the file, which usually takes 19 hours. Send a single follow-up to [email protected] if nothing lands after that.

Four papers

Your file, and what each page proves

Vulkanvegas Casino asks for the same three papers from every player, plus a selfie when needed.

Proof of identity

ProvesYour name, face and date of birth

Must showPhoto page in full, corners included, unedited

Proof of address

ProvesWhere you live right now

Must showFull name, street address and issue date visible

Payment method verification

ProvesThe card or wallet is yours

Must showName and last four digits, middle digits hidden

Quicker clearance

The moment a check lands on your account

Here is exactly when the casino asks, and what each moment requires from you.

Higher limit review

Raise your deposit limit and the casino reviews your account first, requesting proof of identity and proof of address before the new limit goes live.

Why hold the payout?

Before your first withdrawal leaves the casino, the licence requires a completed identity check, so proof of identity and address are requested at that point.

Have your ID ready

An age check confirms you are 18 or over, the minimum for this market, so keep your photo ID handy when the casino asks during sign-up.

Fresh card, fresh check

Add a payment method in your own name and the casino checks that account, confirming the money moves through a source you control.

Source of funds requests

Money checks sit in the licence that Gaming Control Board Curaçao issues, and Vulkanvegas Casino N.V. holds licence OGL/2008/7624/472, so asking about your funds is routine compliance rather than suspicion of you personally.

Bring whichever of these fits your situation, and only what the casino requests.

Recent bank statements
Payslips from your employer
A tax return or assessment
Proof of a property sale
A pension or benefit letter

Get it right on the retry

A photo that passes. A screen grab hides the document's texture and edges, so the reviewer cannot confirm the original, and the file comes back unapproved. Photograph the paper document itself Lay it flat in good light

Name and address mismatch. Details that differ from your registered profile look like someone else's paperwork, so the check stalls until the two match. Use the name on your casino account Send a bill showing the same address

Readable on the first try. Glare, shadow or a cropped corner hides key details, and a reviewer who cannot read the date or number must reject it. Rest the phone on a steady surface Fit the whole page in the frame

Plain answers

Straight talk before you send anything

Vulkanvegas Casino answers plainly, so nobody has to guess what a check needs.

When does the check have to be done by?+

Sending your documents is due at the latest before the first withdrawal leaves. The casino can ask sooner, at registration or after the first deposit, so having the papers ready saves a pause later.

Can the whole upload be done on a phone?+

Yes, and a phone camera is usually enough. Photograph each page flat in daylight, keep all four corners in frame, and check the text is sharp before you send it through.

My surname changed since my ID was printed, is that a problem?+

It needs explaining, not hiding. Send the identity document plus the paper that links the old name to the new one, such as a marriage or deed poll certificate, so the file matches.

What should I do if my document comes back refused?+

Look at the reason given, then resend only that document. Blur, glare or a missing corner causes most refusals; a fresh photograph taken in better light clears them.

Is my passport photo safe with you?+

Files travel under TLS 1.3 encryption and stay inside the verification process only. Access is limited to the staff who check the documents, and nothing is passed on for marketing.

Will I have to send the same papers again another time?+

Once a document passes it stays on file, so the usual answer is no. A replacement card, a new address or an expired passport is the reason a fresh copy gets requested.